Refund policy

Custom Print Trio – Return & Refund Policy

At Custom Print Trio, we take pride in creating quality 3D-printed products for our customers. Many of our items are custom-made or printed to order.

Custom and Personalized Orders

Because custom and personalized products are made specifically for each customer, we generally do not accept returns or exchanges for changes of mind, incorrect customer-provided information, or unwanted items.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at customprinttrio@gmail.com.

Include your order number, a description of the issue, and photographs when possible.

We will review the issue and, when appropriate, offer a replacement, refund, or another suitable resolution at no additional cost.

Non-Custom Products

Unused, non-personalized products may be eligible for return within 14 days of delivery. Please contact us before returning an item for instructions. Return shipping costs are generally the customer's responsibility unless the item is defective or we made an error.

Order Cancellations

Orders may be canceled before production begins. Once printing has started on a custom order, cancellation may no longer be possible.

Refund Processing

Approved refunds will be issued to the original payment method. Processing times depend on your bank or payment provider.

Custom Print Trio

Email: customprinttrio@gmail.com

We are committed to making things right if there is a problem with your order.

This policy does not limit any rights customers have under applicable law.